Política de envío

Shipping Policy

1. International Shipping

We offer worldwide shipping. Our goal is to bring our premium beachwear collections to customers all across the globe. If you are unable to complete your purchase due to shipping restrictions during the checkout process, please contact us at Noor for assistance.

2. Free Shipping Framework

We are pleased to offer Free Shipping on qualifying international orders. The price displayed for our products represents the definitive total for delivery, ensuring no unexpected shipping fees are added during the checkout phase.

3. Processing and Delivery Timelines

  • Processing Time: All orders are processed, carefully packaged, and dispatched within 1 to 3 business days.

  • Delivery and Transit: While we provide complimentary shipping within the European Union (EU), transit timeframes vary significantly based on the country of destination. Please note that these timelines are estimates. Noor is not liable for external delays caused by carrier logistics or local postal services.

  • Non-EU Shipments: For international shipments destined outside the European Union, our team will contact the buyer directly to provide comprehensive information regarding any additional shipping costs or specific logistics setup.

4. Order Tracking

Transportation transparency is a priority for us. Every order is dispatched with a unique tracking number, which will be provided to you as soon as your package leaves our warehouse. You can use this number to monitor your shipment's progress in real-time.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs duties and import taxes, which are the sole responsibility of the customer. Noor is not responsible for customs fees, nor can we predict what these specific amounts will be. We highly recommend contacting your local customs authority to acquire accurate information before placing your order.

6. Incorrect Delivery Addresses

Please ensure that your shipping address is completely accurate and detailed before finalizing your order. Noor shall not be held responsible for packages delivered to an incorrect address if the information provided by the buyer during checkout was inaccurate or incomplete.

7. Lost or Damaged Shipments

In the unfortunate event that your package is lost in transit or arrives damaged, please contact our support team immediately at salesdepartment@noortide.com with your order number and a comprehensive description of the issue. We will do everything possible to resolve the situation in a timely and efficient manner.