Shipping policy
Shipping Policy
1. International Shipping
We ship worldwide. Our goal is to deliver our beachwear collections to customers around the world. If you are unable to complete your purchase due to shipping restrictions at checkout, please contact us at Noor.
2. Free Shipping
We are pleased to offer Free Shipping on all international orders. The price you see for our products is the final price you will pay for delivery, with no additional shipping costs at checkout.
3. Processing and Delivery Times
- Processing Time: All orders are processed, packed and dispatched within 1 to 3 business days.
- Delivery Time: As we offer free international shipping, transit times vary significantly by destination country. Please note that these timescales are estimates. Noor is not responsible for external delays caused by courier companies or local postal services.
4. Order Tracking
Transparency is a priority for us. Each order is sent with a tracking number, which will be provided to you once your order has been dispatched. You can use this number to track your parcel in real time.
5. Customs and Import Taxes
International orders may be subject to customs duties and import taxes, which are the customer's responsibility. Noor cannot predict which charges may apply and we recommend contacting your local customs office for more information before placing your order.
6. Incorrect Shipping Address
Please ensure that your shipping address is correct before placing your order. Noor is not responsible for parcels delivered to an incorrect address if the information provided was inaccurate.
7. Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us at salesdepartment@noortide.com with your order number and a description of the problem. We will do everything possible to resolve the situation promptly.